Online purchase your tickets is essential for a guaranteed entry. All guests are required to purchase a dated and timed park ticket through the Genting SkyWorlds website or mobile app in advance.

To help reduce crowds on arrival and manage social distancing, tickets are dated and timed, as well as with a limited number of tickets available each day. Please purchase your tickets online in advance to avoid disappointment.

The tickets are not transferable and must be used by the same person throughout the visit.

If you have purchased a dated ticket, and your travel plan have changed due to the latest COVID-19 situation or inclement weather, please contact your original ticket purchase channel to arrange for a ticket change or send your enquiries via email to tpguestservices@genting.com

You can access details of your booking via the confirmation email or the My Tickets section in the official Genting SkyWorlds mobile app. If you still have trouble retrieving the information, kindly proceed to the ticketing counter or Guest Services at the entrance for assistance.

Yes, register your biometrics to your ticket upon entry, allowing you to re-enter the park as many times as you wish within the park’s operating hours on the same day.

The Genting SkyWorlds map can be downloaded here.

VQ is an innovative and easy-to-use feature available in the Genting SkyWorlds app. VQ allows you to reserve timed entries for rides, attractions, and even shows, so that you can spend more time enjoying your day in the park and less time in physical queues.

VQ reservations can be made in advance by downloading the Genting SkyWorlds mobile app. Alternatively, you can also make reservations at the VQ kiosks, located in the theme park.

VQ allows you to plan your theme park itinerary even before you step into the park. Here’s a simple step-by-step on how it works.

Step 1:
Download the Genting SkyWorlds mobile app.

Step 2:
Sign in and create your <Profile>.

Step 3:
Link your tickets via the app by scanning the QR code on your ticket.

Step 4:
Use the ‘Book VQ’ function to book the time slots for your preferred attractions/rides.

Step 5:
Request for <Itinerary> to optimize your visit.

A unique QR code will be provided for each VQ reservation. Just scan the QR code upon arrival at the VQ entrance of your selected attraction at the stated time slot and you are good to go.

There will be a 30-minute window allocated for each VQ reservation. The Genting SkyWorlds mobile app will notify you whenever a reservation has begun or expired.

Yes, you are allowed to cancel your VQ reservations. However, we strongly recommend that you keep your reservation for the best possible experience.

Unfortunately, you are not allowed to transfer your VQ reservations to another person.

VQ reservations can be made as a group. You just need to link up the tickets and add them to a group under the function in the app. Within the group, you can edit and select which attractions to book.

Yes, you are able to book the same attraction after the current reservation has been utilized or expired as long as you have sufficient quota to make the reservations and time slots are available.

Photo+ is a unique park-wide photography experience using facial recognition to capture your favourite moments at Genting SkyWorlds.

During soft opening period, you may download and share unlimited high resolution digital photo contents with the Photo+ access at no charge.

For the best possible experience, you are advised to wear comfortable clothes and shoes. You may bring along a jacket or cardigan as the weather here is often chilly. A spare set of clothes is optional as you may get wet on certain rides. Costumes and full-faced masks are not allowed inside the park.

Outdoor attractions may be closed temporarily when there is a lightning risk.

As Genting SkyWorlds does not close in the event of inclement weather, all tickets remain non-refundable.

Genting SkyWorlds only support cashless payment within the park, hence, get ready your Genting e-Wallet to make any purchases for the best experience. We also accept Credit / Debit Card and 3rd Party E-wallet payment methods. To learn more about cashless payment, kindly refer here.

Yes, lockers are available for rental at a minimal fee. Please refer to the Park Guide for their exact locations.

Please approach our Team Member at the location where you last left the item and seek for assistance. You can also visit the Guest Services counter for further assistance. The Management assumes no responsibility for any lost, stolen or damaged articles.

Please approach our Team Members for assistance. First aid is available within the park.

Please refer to the Park Guide – which is available throughout the park – for more information on height, weight and/or health restrictions for all attractions/ rides. Warning signs are placed at entrances of attractions and we recommend guest to read before boarding the ride. Alternatively, you may also download the official Genting SkyWorlds mobile app for more information.

At Genting SkyWorlds, we strive to create an environment that is accessible to everyone, including disabled guests. Please refer to the Park Guide for more info. Additionally, all restaurants, stores, toilets, lockers and common areas are built with wheelchair accessibility in mind.

Strollers are available for rent at SkyAvenue Gateway at the rates of RM35 for infant/single and RM50 for double.

All washrooms in Genting SkyWorlds are equipped with diaper-changing tables.

ATMs are available in Studio Plaza and Central Park (Asteroid Arcade). Please refer to the Park Guide for the exact locations.

Yes, all show spaces can accommodate guests with disabilities. If you require any assistance, please reach out to any of our Team Members.

Cosmic Cafe is a Halal-certified restaurant.

Yes, you can find vegetarian dishes on the menu at most of our restaurants.

Yes, please reach out to us here and we will customise a package for you.

No outside food and drinks are not allowed inside the park.

Yes, you may make purchases and request for them to be picked up at the end of your visit at Studio Emporium in Studio Plaza.

Photography and videography are permitted, but not while experiencing the attractions/rides. Production cameras and drones are not allowed inside the park.

For enquiries on wedding photography, please email your enquiries here.

Unfortunately, no pets are allowed within the premises as per Resort World Genting’s policy.

For the comfort of our guests, smoking is only permitted at the designated smoking areas of Genting SkyWorlds. Please refer to the Park Guide or check with our Team Members for the directions to the nearest designated smoking area.

Please be informed that only mobility aids are permitted inside the park.

For group tickets enquiries, please email us here with relevant details before your intended visit.

Please be advised that we are unable to verify nor guarantee the validity or authenticity of tickets that are not purchased directly from us. For ticket purchases via a third-party online platform, you will need to refer to their terms and conditions (eg. bookings must be made prior to date of visit).

If you are hesitant about purchasing tickets from any third-party online platform, we recommend that you purchase your tickets directly from our website.

Children under the height of 90cm are allowed to enter the park for free.

Yes, Genting SkyWorlds offers free Wi-Fi throughout the park.

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